Number of non-BC tracked Calls - LCL Missed Calls plus the number of Calls - LCL Voicemail Qualified Leads.

Overview:

LCL Calls - LCL Office Missed Calls & LCL Office Voicemail Qualified Leads represents the sum of LCL missed calls and voicemail qualified leads from the client's office line for options selected in the Global Filter.   This metric highlights both missed connections and the need for enhanced responsiveness in order to capitalize on interested prospects.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

LCL Calls - LCL Office Missed Calls + LCL Calls - LCL Office Voicemail Qualified Leads