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The total number of calls that were received during the time period. Data Sources: Engagement Calls 2.0 Formula: Count of...
December 17th, 2024 217 views 0 likes
Retrieving data. Wait a few seconds and try to cut or copy again. Data Sources: Engagement Calls 2.0 Formula: Count...
December 17th, 2024 135 views 0 likes
The number of calls that were not answered, but the caller left a voicemail. Data Sources: Engagement Calls 2.0 Formula:...
December 17th, 2024 132 views 0 likes
The number of calls that were not answered. This includes callers who left a voicemail and calls that were missed....
December 17th, 2024 127 views 0 likes
The number of callers who said they were new customers. Data Sources: Engagement Calls 2.0 Formula: Count of calls where...
The number of calls that resulted in a booked job for the company. Data Sources: Engagement Calls 2.0 Formula: Count...
The percentage of calls that were not answered. Data Sources: Engagement Calls 2.0 Formula: Not Answered Calls/Total Calls ...
December 17th, 2024 130 views 0 likes
The percentage of calls that went unanswered where the person did not leave a message. Data Sources: Engagement Calls 2.0 ...
December 17th, 2024 119 views 0 likes
The percentage of qualified leads that were booked. Data Sources: Engagement Calls 2.0 Formula: Booked Leads/Qualified Leads
December 17th, 2024 115 views 0 likes
The average rating of the agent's performance on the call. Data Sources: Engagement Calls 2.0 Formula: Mean average of Agent...
December 17th, 2024 122 views 0 likes
The average rating for how the caller felt at the conclusion of the call. Note that this is different than...
December 17th, 2024 133 views 0 likes
The average rating for the quality of the service delivered to the caller based on their needs. Data Sources: Engagement...
December 17th, 2024 125 views 0 likes
The number of calls where the caller needs a service provided by the company and in the service area. Data...
December 17th, 2024 223 views 0 likes
The number of calls that were answered and some contact was made. Data Sources: Engagement Calls 2.0 Formula: Count of...
The percentage of answered calls where the caller was seeking a service provided by the company and in the service...
December 17th, 2024 124 views 0 likes
Call duration in minutes used for applicable client billing situations. Overview: Billable minutes is the sum of call duration in...
March 7th, 2025 118 views 0 likes
Tracked calls where the caller did not dial from your website. Overview: Off-site calls are tracked calls where the caller...
March 14th, 2025 182 views 0 likes
Qualified call leads where the caller did not dial from your website. Overview: Off-site qualified leads are qualified call leads...
March 14th, 2025 114 views 0 likes
Qualified call leads from your existing customers. Overview: Existing customer qualified leads are qualified call leads that are identified in...
March 14th, 2025 113 views 0 likes
Qualified call leads from new customers. Overview: New customer qualified leads are qualified call leads that are identified in the...
March 14th, 2025 107 views 0 likes
Average call duration is the mean duration of your tracked phone calls. Overview: Average call duration is the mean average...
March 24th, 2025 122 views 0 likes
Number of Calls initiated through the Google Business Profile extension from Google Ads. Overview: Calls - GBP Ext Leads metric...
January 25th, 2024 278 views 0 likes
The number of tracked calls to paid media channels. Overview: Calls - Paid is the count of phone calls attributed...
March 24th, 2025 98 views 0 likes
The estimated number of qualified call leads that were missed due to calls not being answered. Overview: Est. missed...
March 24th, 2025 155 views 0 likes
The estimated number of booked call leads that were missed due to calls not being answered. Overview: Est. missed...
March 24th, 2025 95 views 0 likes
The number of calls received determined to be for outside of your service area or not for a service you...
December 13th, 2023 287 views 0 likes
Percent of Calls that were outside of the client's service area and/or capabilities provided. Overview: Calls - Out of...
January 24th, 2024 281 views 0 likes
Percent of calls that went directly to voicemail and determined to be Qualified Lead Calls. Overview: Calls - Voicemail...
January 24th, 2024 292 views 0 likes
Number of calls that went directly to voicemail and determined to be a Qualified Lead. Overview: Voicemail Qualified Leads metric...
January 25th, 2024 377 views 0 likes
The number of qualified lead calls to paid media channels. Overview: Qualified Leads (Calls) - Paid is the count of...
March 24th, 2025 91 views 0 likes