The number of calls that were not answered. This includes callers who left a voicemail and calls that were missed.
Data Sources:
Engagement Calls 2.0
Formula:
Missed Calls + Voicemail Calls
The number of calls that were not answered. This includes callers who left a voicemail and calls that were missed.
Engagement Calls 2.0
Missed Calls + Voicemail Calls